Sales Administrator at Yatis Frozen Food @ Yati Murtabak Kampung Baru for more than 5 years. Initially, this company was known as Yati Murtabak Kampung Baru which was introduced by my late father, Sapari bin Kartho. He gave the title of the company in conjunction with my mother’s name, Yati. In 2017, my eldest sister, Najatul Syahirah took over the business and she as a Manager introduced Yatis Frozen Food which aimed to sell the various types of frozen foods. In terms of staff, my sister recruited siblings with the advice from my mother, and a few outsiders. I am the one who manages and supervises the process of managing this business. 

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    Other than aimed to achieve growth and hit the target sales, I was given the responsibility to engage customer complaints with empathy and composure.  Answered calls and entertained customers’ needs and satisfaction. By applying my interpersonal skill, I am actively engaged with those complaints either via social media or face to face to fulfil their needs and wants. Providing the best responses to the customers is essential in order to ensure that they still believe in this company and our company’s image would not be affected.  Moreover, I headed, maximized agents’ satisfaction, and answered their query pertaining to our product and services. 

 

   Second task that I used to do till now is I proactively participated in meetings and created new promotions. My team and I were creating new promotions for every Eid celebration. For example, here I attached the promotion that we have promoted: